I KNOW JUST WHAT YOU MEAN

Author

• Stephen R. Covey

Key Features

20 minute VHS or DVD video

Overcoming Roadblocks to Effective Communication - Do you find yourself formulating a reply instead of really listening? Learn through this insightful module how to slow down and focus on the communication process.

Welcome to Otto’s a bustling restaurant in which a handful of conversations satirically demonstrates the dangers of four common listening mistakes. Through a series of lunchtime vignettes, this video workshop shows how to improve communication by sharing principles, attitudes and skills for better understanding.

The workshop explores the difference between listening with intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped “active listening techniques” may contribute to miscommunication.

Applications:

• Interpersonal Communication
• Coaching and Mentoring skills
• Sale and Sales Management skills
• Customer Service
• Team Building

 

This video will:

• Enliven your sales force
• Spark new enthusiasm in meetings and team projects
• Hone customer service and satisfaction

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