Implementing Deming: Vols. 1-4

Key Features

four VHS or DVD videos; $110 each

These four programs share examples of Deming's principles applied to two management issues.

The Case Against Performance Appraisal, Vol. 1

Peter R. Scholtes, a management consultant, examines the reasons why performance appraisals degrade the morale of employees, fail to provide useful feedback, and allow management only the illusion that it can identify and measure individual effort or performance. 23:08 min. Includes teaching guide.

What To Do Instead of Performance Appraisal, Vol. 2

Too much is asked of appraisal systems: they fail to give direction or motivate people to do a better job.  Peter Scholtes advises separating appraisal from guidance and offers alternatives and ways of acknowledging superior performers.  21:33 min. Includes teaching guide.

The Case Against Management by Objective, Vol. 3

This video features Dr. Brian L. Joiner, CEO of Joiner Associates.  He describes Western management practices as a combination of three generations of management: doing it yourself, directing another person, and managing by results—which he states is a subset of management by objectives. Dr. Joiner recommends the "fourth generation of management," which he refers to as "management by method." This management strategy places emphasis on methods as well as results. 26:27 min. Includes teaching guide.

What To Do Instead of Managing by Objective, Vol. 4

Dr. Joiner discusses implementation of continual improvement. He begins with the 14 Points and discusses in detail how to use the Plan-Do-Check-Act (PDCA) cycle as the logic for on-going improvement.  He recommends that leaders initially select a few key processes for improvement.  Appropriate data has to be gathered and analyzed. Dr. Joiner summarizes the important differences between MBO and management for continual improvement. 23:27 min. Includes teaching guide.

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