TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Don't Lose Your "Patients" on the Phone
Key Features
19 minute VHS or DVD video
Don't let irritating telephone manners transfer your patients to another hospital.
Help your telephone staff convey a positive image of your facility.
Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes specific techniques for handling them.
How-To-Training Points:
- How to properly answer a patient’s call
- How to handle on-hold calls and transfer patients smoothly
- How to handle complaints and field patient requests with courtesy
