It's Show Time Everyday - with Stew Leonard

Author

• Sam Tyler

Produced

• Oct. 2002

Key Features

15 minute VHS or DVD video

It’s Show Time Everyday is a fast-paced, fun 15 minute documentary film about culture, goals, excellence, energy, attitude, engaged employees, and customer service. The “stars” are employees and customers of Stew Leonard’s Dairy in Norwalk, CT. It is full of best practices and inspiring role models. It celebrates diversity, while making the point that happy customers and happy employees combine to create Wow!

This new training video provides inspiring answers to the question: what does it take to achieve excellence in customer and employee satisfaction day-in-and day-out, 365 days a year?

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Key Training Points:
The film is accessible and valuable at all levels of the organization. Every scene is presented with presented with age, sex, and racial diversity. Uses range from new employee orientation to meetings on benchmarking, strategy, and change.

The 7 main training points are listed below:

• Accept empowerment
• Attitude is everything
• Culture guides
• Customers rule
• Success propels careers
• Trust and values are key
• Workplace fun works

Case Study Information and Background:
Case study of Stew Leonard's Diary, Norwalk, CT
Legendary for Happy customers, creating Wow!, employee attitudes
Website: http://www.stew-leonards.com
Stats: 2,000 Team Members at 3 stores... 300,000 weekly customers
Benchmarked based upon their "University" which serves 3,000 managers from other organizations
Organizational intent is to inspire positive attitudes and job satisfication, thus, superior service
Title: It's Show Time Length: 15 minutes Produced by: Sam Tyler (In Search of Excellence, Lance Armstrong's Journey)
Style: documentary featuring employees and customers, shot on location
Other information: Recovered from financial scandal in 1993. Since then, expanded to 3 stores, soon a 4th, and named #22 in "Best Workplace in American" by Fortune Magazine in 2002. Annual sales exceed $300 million. Regularly cited as superior in customer service and service.

SERIES:

It's Show Time! Customer Service Teamwork is available in a three part Customer Service Series, as well.  The other two programs in this series are Six Steps to Greatness: Customer Service Agenda and Service Heroes: Customer Service Turnaround.  Information about these two programs is available via the links at the bottom of this page. 

Pricing:

One program in the 3-part series is $795.
Two programs in the series are $1180.00 when purchased together.
All three programs are $1595 when purchased together.

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