THE POWER OF CUSTOMER SERVICE--Revised

Produced

• Aug 2002

Key Features

This training program offers support materials to enable you to use it as a self-study training program or a group training program (this revised version incorporates a group training leader's guide).

Individual Self-Study DVD Version (45 mins): includes an audio CD, and a guide package.
Individual Self-Study VHS Version (45 mins): includes an audio CD, and a supporting book package.

The Group Training Version and the Self Study Versions are available in English and Spanish.

Group Training VHS Package: includes a VHS, a suppporting book, a PowerPoint CDROM, and a Facilitation Guide Package. The PowerPoint CD and Facilitation Guide Packages are NOT included in the self-study versions.
The Group Training Preview tape includes 5 minute portions of four Group Training Programs: How to Deal with Cultural Diversity in the Workplace, The Power of Customer Service, Prevent Sexual Harassment in the Work Place and Telephone Skills at Work. video, audio cassette, book, leader's guide.

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.

The Power Of Customer Service training program with Dr. Paul R. Timm provides powerful customer service tenets applicable for all organizations. This revised program is designed for group or individual training sessions.

Use this best-selling video training program to help you deal with the ultimate boss in your organization--the customer!

This video comes with an audiocassette and a book and provides the basics needed in any organization to help improve customer service. It is not a lot of theory. In fact, it is just the opposite; a video training program that's loaded with do-it-now skills that can be put to work immediately. The book contains exercises that may be completed while watching the video. The audiocassette provides yet another way to reinforce the material on the video while in your car or while exercising.

Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.

"To survive in the competitive market place of the nineties we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization.," says Dr. Timm.

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

To request a longer online preview of this program, and other programs from this producer, visit this url:
http://jwavideostreaming.com/SendPreviewReg?Distributor=5289

Related Items

El Poder de la Atencion al Cliente

The Power Of Customer Service training program with Dr. Paul R. Timm has become a staple in the customer service training industry....

PREVENT SEXUAL HARASSMENT IN THE WORK PLACE--Revised!

Sexual Harassment is a complicated issue. One that unfortunately confronts employers and employees on a far too regular basis. ...

HOW TO DEAL WITH CULTURAL DIVERSITY IN THE WORK PLACE--Revised!

We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn’t mean they’re wrong......

Telephone Skills at Work--Revised!

Complete training facilitation packageRegardless of new technology, the telephone is still the most used business tool in today's work place. It is also the most abused! ...

WINNING CUSTOMER LOYALTY - 2 Volume Set

Save over $50 when you buy both Volume 1, Eliminate Customer Turnoffs, and Volume 2, Exceed Customer Expectations, of the Winning Customer Loyalty series......

CUSTOMER SERVICE COMPATIBLES

An increased awareness of the need for better customer service is critical for the growth of any organization. That’s why we developed Customer Service Compatibles - T-Shirts, Hats and Mugs......

In An Instant® Business Training Library

The In An Instant® Business Training Library contains six individual courses that have been updated to include new post-tests and closed captioning. Plus, each course in the library comes with a videocassette, DVD, audio CD, book and copies of the post-tests that may be reproduced......