TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Phone: 1-800-488-0319
Fax: 1-253-588-0815
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Lakewood, Washington 98499
The Guest 2E: Revised Edition - customer service training video
Produced
- July 2008
Key Features
14 minute training program
Purchase price includes: 1 The Guest 2E video, 1 The Original Guest video, 1 CD-ROM (includes the Expanded Leader's Guide, Reproducible Handouts, customizable PowerPoint Presentation) and 10 The Guest Pocket Cards
Special Pricing Package available when The Guest and The Difficult Guest are purchased together.
This hilarious remake of the all-time bestseller brings a fresh and updated look to the classic training comedy, but the message remains the same: "Treat your customer like a Guest in your home."
Treat your customer like a Guest in your home.
That's the message behind this hilarious new version of a classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It's that simple and that important.
The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time.
This brand new training comedy will forever change the way your employees view their customers, their guests, by reminding them that everything we need to learn about delivering great customer service, they already know.
THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know.
The Guest training video shows how to treat customers as guests... It's as simple as:
- Welcoming Them
- Using their Name
- Taking Care of their Needs
- Thanking Them
- Inviting Them Back
Special Limited Time Offer for organizations that already own the original version of The Guest:
We are offering a 20% discount to all previous owner of the original Guest through the end of September.
Suggested Uses: External and internal customer service training workshops, kick-off meetings, sales meetings, meeting openers
Business Needs: Improving the level of customer service to positively impact the bottom line by creating a loyal customer base; improving internal customer service and communication among work teams to improve productivity
Training Needs: Customer service awareness (external and internal)
Audience: All employees
The Guest is a must-see training video for any employee who works with customers. It's filled with great wit and memorable scenes that will offer managers a springboard for lively discussion about how to improve customer service. The entertaining way in which the customer service message is delivered within the video will keep the attention of employees in any type of business. As a matter of fact, the 14-minute video is so engaging you may find yourself wishing Ken took you to one more customer service venue before finishing his breakfast...
The video "preview" clip shown on this page requires that RealPlayer is installed on your computer. To add this media player product, go to RealPlayer Download Site.
Languages available: English, Spanish, Portuguese, Dutch, French Canadian, Cantonese, Japanese
Length: 14:00
Trainer's Review:
The host of this fun and memorable customer service program, Ken, shows employees that they already know what it means to provide excellent service. The Guest uses humor and classic service scenes to illustrate what all customers want: to be treated as a guest. The Guest is entertaining and works for any employee in any service industry.
PROS
- Wonderful humor in everyday customer service scenarios makes this a fun and memorable program.
- The five-step service process is easy to remember and apply at work because it's something most of us do when we have guests in our home.
CONS
- The film discusses the importance of internal customer service but doesn't fully explore how to apply the five service steps to internal customer service.
Related Items
-
The Difficult Guest - The sequel to the best selling customer service film"The Guest"
Guests don't ask for much: Customers just want to be treated like guests in your home......
-
The Guest & The Difficult Guest Combo Packages - The COMBO package is a special pricing discount offer available when you purchase The Guest and The Difficult Guest together. ...
