Remember Me? 3e (Standard Version Training Pack)

Produced

• 2000

Key Features

Training Pack includes: VHS or DVD Video, Meeting Opener and Meeting Closer segments, Leader's Guide, Follow-up Activities and 25 Reminder Cards

Remember Me? 3e Meeting Opener & Meeting Closer programs are also available as a stand alone item-- both videos without the supporting items-- for only $350 (meeting opener & meeting closer together).

There's no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market. This 3rd edition of Remember Me continues to instill a timely and timeless message: treat the customer as an individual and you will be rewarded with loyal patronage for years.

A hapless, harried customer. That's who you'll meet in Remember Me: A customer just like you who turns to businesses like yours and receives less than ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse. A customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates. But, because he doesn’t complain, these businesses will never know.

If you could purchase just one customer service training video, this would be it. First produced more than 15 years ago, Remember Me immediately hit the best-seller list and has remained there to this day! It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal.

Participants will learn that:

• Customers can forgive mistakes but not bad attitudes
• Poorly treated customers spread the word
• Customers will take their business elsewhere without a second thought
• Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

Remember Me? is available in speciality versions for the hospitality industry and the automotive industry!

Sound of Service Meeting Opener Program (VHS)

Inspire your frontline service providers with the words customers love to hear.
Meeting Opener: Designed to set the stage for customer service training.
Meeting Closer: Contains skill points trainees can put to use right away.
Running Times - Meeting Opener: 2 Minutes

 

produced by CRM Learning

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Remember Me? Specialty Versions!

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