TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Effective Call Handling CD-ROM Training
Produced
- July 2004
Key Features
Order this item to decide if it meets your requirements. Typical "preview" copies are not available on this CD-ROM training. Order a copy today to demo, and return it within two weeks if you don't want to purchase this training program. Be sure to let us know that you will be returning the program within two weeks of purchase for proper credit of the return.
The objective of this training course is to increase the call handling skills of call/contact center staff, with specific emphasis on client relationships, problem solving, multi-tasking and advanced telephone techniques.
Effective Call Handling uses a variety of interactive and engaging scenarios to enable staff working in call/contact centers to improve and enhance their skills. They will learn how to maintain client relationships, become expert in problem solving and undertake responsibility to solve problems quickly and efficiently.
The course also covers team leadership and supervision, to enable team-leaders to focus on their team members’ development, as well as ensuring that the key business objectives of their organization are met. Although the course uses general contact center scenarios, it has been designed to enable client or industry specific scenarios to be added. This means that a customized version can be created to meet your specific training and business requirements. For further details and costs on developing customized scenarios, please contact us for more information.
The benefits:
- Accredited to underpin the Vocational Qualification in Call Handling (Level 3)
- The ability to incorporate industry or client specific contact centre scenarios
- The course can be accessed on a modular basis therefore reducing down-time
- 1. Good Telephone Practice
- 2. Solving Problems
- 3. Managing Yourself
- 4. Offering Products and Services
- 5. Instructing Others
Related training issues:
Telemarketing
Sales
Customer Service
This product is available for sale only within the United States America.
