TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Phone: 1-800-488-0319
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Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
Produced
- 1999
Key Features
21 minute VHS or DVD video
The toolkit contains the video program, Telephone Courtesy: The Royal Connection, 20 employee handbooks, an expanded leader’s guide, and a laminated poster.
The Spanish version of the video doesn't include any print materials.
The DVD includes both English and Spanish videos on one DVD.
Customer loyalties can be crushed or created over the phone lines. This Trainer’s Toolkit® demonstrates courteous and effective telephone techniques to ensure that your customers keep calling back!
Telephone Courtesy: The Royal Connection Trainer's Toolkit/video
- Avoiding the most common mistakes
- Determining and fulfilling customer needs
- Offering "royal treatment" over the phone
This program is available in English, Spanish versions.
Added features and benefits of DVD training include:
- English, Spanish and Portuguese versions on one DVD
- A customizable PowerPoint™ presentation
- Informative training points and bonus material for refresher or training talk
Telephone Courtesy: The Royal Connection handbook (English only)
Ensure that your customers keep calling back with this informative handbook. It will teach your employees courteous and effective telephone techniques to follow to help build customer loyalty.
Telephone Courtesy: The Royal Connection poster
Ensure your telephone operators make the royal connection with your customers! This 18" x 24" full-color poster demonstrates the benefits of treating your customers like royalty.
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