Business Communication Series

Produced

• 1996

Key Features

4-part series, 18-23 minutes each.
Prices include public performance rights.

Solid communication skills are keys to a smooth transition from school to work. Using engaging scenarios to dramatize real-world communication breakdowns and demonstrate how employees overcome them, this four-part series addresses the cornerstones of communication: listening, speaking, writing, and reading.

The Series Includes:

Business Communication: Listening
Mark is exasperated—he has to redo a sales report because a coworker did not hear the directions—and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a seminar on listening skills and learn about the steps to good listening, emotional filters and hot buttons, and active/passive and reflective listening. (19 minutes, color)

Business Communication: Speaking
Mark’s public speaking nightmare has materialized into reality: he must present his department’s new marketing plan to the board of directors. This dramatization tracks Mark’s preparations, during which he learns good speaking techniques, effective methods for organizing a speech, tips for minimizing stage fright, and the importance of nonverbal communication. (23 minutes, color)

Business Communication: Writing On his first day on the job, Mark already has a writing assignment. How should he begin? In this dramatization, Mark quickly learns the four steps to good writing—plan, write, revise, and edit—as well as the differences between a memo, a letter, and a report. Revisions are displayed on his computer screen as he actually makes them, providing concrete examples of the writing process in action. (20 minutes, color)

Business Communication: Reading
If Mark and his colleagues are to meet a tight research deadline, they will have to read faster—and smarter—than ever. This dramatization illustrates the value of taking a time-saving approach to reading, which includes using skimming and active reading techniques, taking advantage of reader-friendly devices designed to help pinpoint information, and diligently concentrating on the content target zone. (18 minutes, color) Copyright date: 2000