File 103: Developing 21st Century Leaders

Key Features

File 103 is available in VHS and DVD formats; 17 minutes

In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills? What's necessary for success? Find out in Developing 21st Century Leaders. You'll hear success strategies from top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA, The Defense Personnel Support Center and Whole Foods Market.

Interviews include some of America's leading CEOs as well as top performing supervisors and team leaders. This program will help you understand and build the skills necessary to be a successful leader. (17 Minutes)

KEY LEARNING POINTS

• Respect & Empower the Individual
• Develop a Strategy/Vision
• Stress Continuous Improvement
• Coach & Communicate
• Manage & Accept Risk
• Build the Knowledge Base
• Avoid Complacency
• Be Flexible & Fast

COMPLIMENTARY REVIEW

This review is easy to sum up: if you liked The Excellence Files , you'll want some or all of these new videos. If you didn't like it, you won't. If you haven't seen the mother ship video, you'll have to preview it first to decide on these. (You should see The Excellence Files anyway - it's very good.)

These videos are visually interesting, skillfully edited, coherent, and substantiative. They're also not quite what you would expect in terms of traditional off-the-shelf training products. They take expansive strategies and translate them into daily practices that real organizations and real people can try to learn and make their own.

The leadership video doesn't forget itself and share in the largest popular culture that values celebrity above achievement. It exposes viewers to leaders at all levels, from the corporate suite to the produce department of a natural foods chain. And even the celebrities decline celebrity. The nearly iconic corporate leader Herb Kelleher of Southwest Airlines gamely continues to embody humility and the late Roberto Goizueta of Coca-Cola takes humility to another level altogether. The unsparingly honest camera shows that he's talking about the fallibility of leaders - such as himself - in the face of death itself (He died not long after the interview).

RECOMMENDATION

These video-print packages won't take you all the way to the goal of organizational competence in leadership, teams, or customer service. They'll give you a good start, however and certainly a better one than many conventional video-based programs that offer up the ideas and leave implementation up to your imagination.
- Bill Ellet, Training Media Review

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