QMR Training Scenes Library

Key Features

Each Volume Includes a Facilitator's Guide and Handouts. This program is available in open or closed captioned formats.

The QMR Training Scenes Library consists of 7 Volumes of training dramatizations addressing a variety of workplace issues.

The QMR Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing training program to enhance it's effectiveness, can be used as a stand alone unit to focus a discussion around a particular workplace issue, can be part of a series of team deliberations to improve communications and productivity, or can be used by an employee or work team to review training issues already visited.

Volume I
Subtle Sexual Harassment Training Scenes, 9 scenes - 28 minutes

Volume II
Diversity Training Scenes, 6 scenes - 18 minutes

Volume III
Diffusing Hostility - Customer Service Training Scenes, 4 scenes - 14 minutes

Volume IV
The Respectful Workplace - Conflict Resolution Training Scenes, 6 scenes - 18 minutes

Volume V
Coaching & Performance Feedback Training Scenes, 8 scenes - 60 minutes
Click on the link to the "Related Product" at the bottom of this web page, for information and purchasing options on Volume V Coaching & Performance Feedback Training Scenes.

Volume VI
You Can STOP Harassment Training Scenes, 7 scenes - 28 minutes

Volume VII
PATTERNS Sexual Harassment Training Scenes, 8 scenes - 20 minutes

Volume 1 - Subtle Sexual Harassment Training Scenes

Program Objectives: Subtle Sexual Harassment Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of workplace sexual harassment. By presenting a wide range of sexual harassment incidents, the training scenes can encourage dialogue that will bring issues out into the open where they can be effectively addressed.

Program Contents: Subtle Sexual Harassment Training Scenes consists of 9 workplace sexual harassment dramatizations, each followed by a discussion of the issues presented. The social, legal and psychological impact of the events in each scene is examined, providing a forum for an open exchange of information and opinions.

The issues addressed include:

• pressure to conform to the values of your team
• sexual talk as a form of harassment
• dating among employees
• employee/supervisor relationships
• discussing discomfort about a sexual issue
• hazing or initiation rites
• fitting into nontraditional work environments
• rumors and gossip as harassment
• when customers harass employees

Volume 2 - Diversity Training Scenes

Program Objectives: Diversity Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of diversity in the workplace. The training scenes can encourage dialogue that will bring race, gender, sexual orientation, age, religion, physical ability and other diversity issues out into the open where they can be effectively addressed.

Program Contents: Diversity Training Scenes consist of 6 workplace dramatizations, each followed by a discussion of the issues presented. The social, legal and psychological impact of the events in each scene is examined, providing a forum for an open exchange of information and opinions.

The issues addressed include:

• the strength diversity brings to an organization
• the organizational costs of fear and prejudice
• the personal costs of intolerance
• stereotyping and its impact on productivity
• sexual harassment as a diversity issue
• confronting inappropriate workplace behavior
• the role of third parties in cultural conflicts
• religious celebrations at work
• communicating across cultural boundaries
• the invisible costs of workplace discrimination

Volume 3 - Diffusing Hostility - Customer Service Training Scenes

Program Objectives: Diffusing Hostility - Customer Service Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion around the complex issues of dealing with hostile customers. The scenes will help customer service personnel develop skills to calm difficult situations, win the customer back into a respectful relationship, identify where organizational procedures negatively impact customer service, provide positive alternatives for angry customers, and know when a hostile customer crosses the line and becomes a safety risk.

Program Contents: Diffusing Hostility - Customer Service Training Scenes consist of 4 workplace dramatizations, each followed by a discussion of the issues presented. These include:

• recognizing a customer's hot button
• showing a customer that you hear them and you care about their concerns
• keeping organizational procedures from angering a customer
• determining a customer's needs
• providing creative alternatives to meet customer needs
• keeping the customer informed
• putting customer and employee safety first

Volume 4 - Conflict Resolution Training Scenes

Program Objectives: The Respectful Workplace - Conflict Resolution Training Scenes is intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. The scenes will help employees and supervisors diffuse difficult situations, avoid escalation, improve individual and team performance, and know when a hostile interaction crosses the line and becomes a safety issue.

Program Contents: The Respectful Workplace - Conflict Resolution Training Scenes consist of 6 dramatizations, each followed by a discussion of the issues presented.

The issues addressed include:

• valuing differences among team members
• keeping stereotypes from coloring perceptions
• communicating to diffuse hostile situations
• working together in a downsizing organization
• mediating disputes between employees
• settling conflicts that have become personal
• clarifying organizational values
• looking to our interests, not our positions
• resolving conflicts between employees and their supervisors
• hearing the other side in a dispute
• identifying help within your organization

 

Volume V- Coaching & Performance Feedback Training Scenes

Click on the link to the "Related Product" at the bottom of this web page, for information and purchasing options on Volume V Coaching & Performance Feedback Training Scenes.

 

Volume 6 - You Can STOP Harassment Training Scenes

Program Objectives: You Can STOP Harassment - Training Scenes is intended to provide trainers, managers and employees with a resource to use in helping to prevent all forms of workplace harassment.

Program Contents: You Can STOP Harassment - Training Scenes consists of 7 dramatizations, each followed by a discussion of the issues presented.

The issues addressed include:

• sexual harassment between coworkers
• racial harassment by a supervisor
• sexual orientation harassment by coworkers
• religious harassment and retaliation by a supervisor
• racial and sexual harassment by a coworker
• ethnic and religious harassment by a coworker
• sexual and same sex harassment by a supervisor

Volume 7 - PATTERNS - Sexual Harassment Training Scenes

Program Objectives: PATTERNS - Sexual Harassment Training Scenes is intended to provide trainers, managers and employees with a resource to use in addressing the behavioral issues that lead to sexual harassment at work. These scenes look at common patterns of harassing behavior on the part of employees and managers and common management responses to that behavior.

Program Contents: PATTERNS - Sexual Harassment Training Scenes consists of 8 dramatizations, most followed by a "rewind" where the scene is reenacted using improved skills resulting in a more positive outcome.

The scenes include:

• The Habitual Harasser
• The Bully
• The Smitten Harasser
• The Jilted Harasser
• The Ostrich
• The Chameleon
• The Mother Hen
• The Wounded Tiger

Support Materials

Each volume of The QMR Training Scenes Library comes with a facilitator's guide and handouts. With the purchase of the program, QMR grants you license to make as many copies of the Guides or handout/transparency pages as you need for your organization's use.

Training Applications

QMR Training Scenes can be used in a variety of training applications:

For the professional trainer, it can be a valuable resource to plug into or enhance an existing training program. It can also be used for short refresher courses, to revisit training that has already been completed.

For the supervisor or manager, it can provide a modular tool to focus on-site training sessions around workplace issues. As the training function becomes decentralized in many organizations, such tools are increasingly useful.

Because each scene can be an independent unit, QMR Training Scenes can be the basis of a weekly (monthly) work group discussion around a variety of issues. The resource is flexible, easy to use and can be adapted to a wide range of training applications.

Streaming Learning Fee Schedule 

Streamed Learning - Fee Schedule
These fees apply to any QMR programs presented over the Internet from our server
(using QMR’s Learning Management System) or over your internal network from your server.

Prices are on a per-person, per-program basis.

Pricing Schedule:
1-1000 $6 per person*
$4995 maximum charge
1001-3000 $5 per person
More than 3000 contact RCTM
*Minimum order amount for any one program is $395 

When streaming programs over the Internet via our server:
Pricing includes use of QMR's Learning Management System (LMS) for:

• post-training test (customized tests are also available)
• online reporting of test results
• online reporting of training activity (viewing dates, etc.)
• "Completion of Training" certificate

When presenting programs over your network via your server:
Programs can be supplied to you in any video or digital format and may be
distributed over mass distribution channels providing measures are taken by the
licensee to ensure protection of QMR's copyright and to avoid illegal duplication
or piracy.

Each program includes a Facilitator's Guide and Handouts; most also have Microsoft
PowerPoint presentations. You will receive electronic copies of all support materials.

QMR programs are best viewed over a broadband connection (DSL or better).

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