E-Mail Etiquette Manual (with CBT option)

Produced

• 2003-2004

Key Features

Student manuals are available in packs of 5.

E-Mail Etiquette Manual, ISBN #0-619-14879-9 © 2003, Publish date: June 19, 2003, 126 pages, student version (without disk), $150 for pack of 5

E-mail Etiquette: with CD + CBT, ISBN 1-4188-4604-X © 2005, Publish date: December 21, 2004, 126 pages, student version with disk, $165 for pack of 5

E-mail Etiquette: Instructor Edition + CBT, ISBN #1-4188-4603-1 © 2005, Publish date: December 20, 2004, 128 pages, includes CD with PowerPoint presentation, one manual with CBT and CD is $30

This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Length: One day

Table of Contents:

Unit 1: E-mail basics
Topic A: E-mail characteristics
Topic B: E-mail programs
Topic C: When to use e-mail
Topic D: Writing an e-mail message
Unit 2: E-mail policies
Topic A: Company policies
Topic B: Copyright laws, viruses, and liability
Unit 3: E-mail features and security
Topic A: Features of an e-mail program
Topic B: Securing e-mail
Unit 4: E-mail messages
Topic A: Message headers
Topic B: E-mail message body
Unit 5: E-mail effectiveness
Topic A: E-mail recipients
Topic B: Message management
Unit 6: Netiquette guidelines
Topic A: Netiquette style
Topic B: Emoticons and abbreviations
Unit 7: Composing online correspondence
Topic A: Online communication
Topic B: Language and punctuation
Topic C: Efficient writing habits

Objectives:

•  Communicate online, use language and punctuation, and develop efficient writing habits.
•  Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve your e-mail writing skills.
•  Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability.
•  Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords.
•  Use proper netiquette styles and use emoticons and electronic abbreviations.
   
  Features:
•  Designed specifically for instructor-led training.
•  Modular format allows instructors to skip around within a manual without breaking the overall flow of a course.
•  Content available to be licensed and customized to meet your individual training needs.
•  Accompanying Instructor's Manual includes marginal annotations and PowerPoint slides with embedded videos to support instructors in the classroom.
•  This title may be purchased off-the-shelf, or licensed through CustomCourse software.
•  Also available with a companion CBT program.

E-mail Etiquette: Instructor Edition + CBT

This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively. Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. This instructor's edition is designed for quick scanning in the classroom, and filled with interactive exercises. Comes with a companion CBT program.

Features:

•  Marginal annotations prompt you with relevant information as you teach the course.
•  PowerPoint slides with embedded videos accompany this book.
•  Use our dedicated instructor's web site to download important teaching resources.
•  All instructor’s editions have the same consistent layout, structure, voice and timing across all topics to minimize prep time for instructors teaching a variety of courses.
•  This title may be purchased off-the-shelf, or licensed through CustomCourse software.
•  Comes with a companion CBT program.