Quality Management Manual with CBT option

Produced

• 2002-2004

Key Features

Student manuals are available in packs of 5.

Quality Management Manual, ISBN #0-619-07556-2 © 2002, Publish date: January 24, 2002, 200 pages, student version (without disk), $150 for pack of 5

Quality Management Manual: with CD + CBT, ISBN# 1-4188-4654-6 © 2005, Publish date: December 20, 2004, 156 pages, student version with disk, $165 for pack of 5

Quality Management: Instructor Edition + CBT, ISBN#1-4188-4653-8 © 2005, Publish date: December 20, 2004, 158 pages, includes CD with PowerPoint presentation, one manual with CBT and CD is $30

This course teaches students the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. Students will learn how to achieve daily quality management, identify variation in processes, control costs, and analyze a company's current performance and problem causes. Course activities also cover creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Students will also learn how to prepare and implement quality changes, select processes for improvement, assign a process manager, establish a process improvement team, and create a process flowchart, and measure process performance. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Length: One-Day

Table of Contents
 
 Unit 1: Fundamentals of quality management
 Topic A: Defining quality management
 Topic B: Processes
 Unit 2: The costs of quality
 Topic A: Relationship between quality and cost
 Unit 3: Customer orientation
 Topic A: Understanding customer orientation
 Topic B: Benefits of customer orientation
 Unit 4: Understanding current performance
 Topic A: Flow charts
 Topic B: Check sheets
 Topic C: Histograms
 Topic D: Run charts
 Topic E: Control charts
 Unit 5: Causes of problems
 Topic A: Cause-and-effect diagrams
 Topic B: Pareto charts
 Topic C: Scatter diagram
 Topic D: Interrelationship diagrams
 Unit 6: Ideas and organization
 Topic A: Brainstorming
 Topic B: Affinity diagrams
 Topic C: Activity network diagrams
 0 Unit 7: Preparing to change processes
 Topic A: Management’s role
 Unit 8: A path for change
 Topic A: Process managers
 Topic B: Flow charts in process improvement
 Unit 9: Implementing quality changes
 Topic A: Understanding processes
 Topic B: Measuring processes
 B-1: Measuring a process
 B-2: Understanding the importance of measurement
 
 Objectives:

• Identify the relationship between quality and cost Learn management's responsibilities for achieving conformance, and identify the costs of customer dissatisfaction. 
• Identify types of flow charts; create and analyze a flow chart, a check sheet, a histogram, and a run chart; and identify characteristics of a control chart. 
   
• Create a cause-and-effect diagram and identify the general categories that can be used as main causes on a cause-and-effect diagram. Create a Pareto chart and a scatter diagram and interpret them. 
• Identify the goals management should achieve to prepare for leading business process improvement, and sequence the steps for planning improvements. 

Features:

• Designed specifically for one-day of instructor-led training
• Modular format allows instructors to skip around within a manual without breaking the overall flow of a course  
• Content available to be licensed and customized to meet your individual training needs
• Accompanying Instructor's Manual includes marginal annotations and PowerPoint slides with embedded videos to support instructors in the classroom  
• This title may be purchased off-the-shelf, or licensed through CustomCourse software
•  Also available with a companion CBT program.

Quality Management: Instructor Edition + CBT

This course teaches students the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. Students will learn how to achieve daily quality management, identify variation in processes, control costs, and analyze a company's current performance and problem causes. Course activities also cover creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Students will also learn how to prepare and implement quality changes, select processes for improvement, assign a process manager, establish a process improvement team, and create a process flowchart, and measure process performance. This instructor's edition is designed for quick scanning in the classroom, and filled with interactive exercises. Comes with a companion CBT program.

Features:

•  Marginal annotations prompt you with relevant information as you teach the course.
•  PowerPoint slides with embedded videos accompany this book.
•  Use publisher's dedicated instructor's web site to download important teaching resources.
•  All instructor’s editions have the same consistent layout, structure, voice and timing across all topics to minimize prep time for instructors teaching a variety of courses.
•  This title may be purchased off-the-shelf, or licensed through CustomCourse software.
•  Comes with a companion CBT program.