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22-minute VHS or DVD video
Comes with one free Study Guide.
Video available subtitled in Spanish, by request.
Instructor's Manual available (Price: $17.95)
English or Spanish (call for Spanish)
Extra Study Guides available (English only)
How to Give Criticism Professionally and How to Take it Constructively
Criticism is an essential component of personal and professional growth and improvement. This program features two top sales reps and a talented engineer as they rebuild a hostile relationship into a productive, professional one.
Being able to give and take criticism is an essential part of every job. In this popular video, two employees have communication issues that affect the entire company. Their supervisor shows them how to approach each other with criticism that produces results while taking the other person’s feelings into consideration. They also find out how to accept criticism by turning it into a chance to learn and understand that a problem exists. Better communication among coworkers equals improved relationships and higher productivity, turning criticism into a positive experience.
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Resolving Conflicts in the Workplace, The Art of (video)