TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
Available Formats
Free Shipping
Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Breakthrough Listening
Key Features
20-minute VHS or DVD video
a best-selling program!
When it comes to communication, speaking is the easy part; it’s listening that’s hard. There are many things that can affect the way you listen: culture, age, personal history, even your current mood. Once you recognize this, you can start to observe the way you listen—“listen to your listening.”
This popular video will show you how to break free of your patterns, and not only hear but understand what people are saying without your preconceptions getting in the way.
Learning points include:
· Clear speaking does not guarantee clear listening.
· Listening is always interpretative.
· Culture and personal history shape listening.
· Perceptions about relative power can limit the exchange of ideas.
· Changes in mood cause changes in listening.
· Effective communication requires listening beyond the words.
Don't take listening for granted. Use this tape to teach your staff the skills that will make them better listeners… and thus better communicators.
