Managing for Both Bottom and Top Line Performance

Produced

• 2004

Key Features

49-minute VHS or DVD video

Jeff Rodek highlights ways to ensure that your employees understand the connection between customer satisfaction and the numbers, how bad news doesn't improve with time, why an open-door policy only works if people are comfortable to walk in the door, and how your people, processes and technology drive execution.

Managers have spent the past few years focused on cost-cutting and bottom-line retrenchment. Now that headcount and expenses have been cut drastically, attention to the top line must once again take center stage. The future will be unforgiving if you don't know where to focus for maximum performance, and growth will be necessary for survival. The secret to success is to draw on the old-fashioned values of hiring the right people, training, communicating, and motivating. Your goal must be a company-wide commitment to teamwork and accountability, with a focus on customers, and a common belief that profit is the only effective test of performance.

Jeff Rodek previously served as president and COO of Ingram Micro, Inc. after 16 years at Federal Express Corp. He holds a bachelor's degree in mechanical engineering and a master's degree in business administration from Ohio State University.

 

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