Municipal Employee Training on Dealing With Difficult Citizens

Produced

• 2006

Key Features

11 minute VHS or DVD video

After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal employees.

Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced city employee can tell you, they do happen. This program gives new city employees validated techniques for calming emotionally charged situations successfully.

The program follows five difficult situations city employees have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person, and how to slowly take control of the situation.

Obviously, there are no guarantees when it comes to dealing with difficult people, but the time tested tactics shown in this program have saved a lot of city staff members from a lot of problems for a lot of years.

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

Special Pricing Package:  You may purchase all five titles in this series designed specifically for municipalities and receive a 10% discount.  This discount means the total price would be only $1327.50 for all five videos (VHS or DVD format).  See "Related Products" information below for details on the other four programs in this series.

Program Preview/Review Options:

We have a video clip (short segment) of this program posted on this webpage for your review. If you would like to review a full-length preview of this program, you have three options:

preview through our shopping cart on the right side of this page.

2) You may order a full-length DVD preview through our shopping cart on the right side of this page.

3) You may contact us and request a logon for a streaming video (internet-based) full-length preview of this program. You may contact us via phone or email to request a key code and url (web address)  for this previewing option. The code we will then provide for you will allow you up to an hour of viewing time to preview each program in this series. One key code wil enable you to view each program in this series for up to one hour. Once you begin viewing a program, after one hour the key code will no longer work for reviewing this program.  
Full online preview login site:
http://govcenter.net/training/login.aspx.

Contact The Richardson Co. Training Media (RCTM):

Phone Contact: 1-800-488-0319; countries outside the USA or Canada should call (USA) (253) 582-2911
email RCTM: mailto: rctm@rctm.com 

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