Can You Help Me II? complete retail sales training program

Key Features

23 minute VHS or DVD video

If your employees haven’t experienced it already, the day will come when they will lose a sale. Maybe they didn’t know their product as well as they could, they weren’t as friendly as they should have been, or perhaps the customer just didn’t like their style.

Can You Help Me? is a complete retail sales training program that can help reduce those problems and teach your employees valuable tips to increase the number of sales and satisfied customers!

A good relationship between successful salespeople and their customers is built on trust. This major element of sales success is highly emphasized in the program. With this video, you can promote two qualities of trust in your salespeople—trust in their own abilities to satisfy a customer’s purchasing needs, and trust that results from the customer/salesperson relationship.

Key Training Points

• Know your products
• Greet customers with a sincere smile
• Discover and meet customer wants and needs consistently
• Present benefits before features
• Overcome objections
• Learn the six most vital steps of selling
• Close the sale
• Make slow days productive
• Define the two kinds of trust that make salespeople successful

Closed Captioned

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