TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
Available Formats
Free Shipping
Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
It's Personal: customer service training DVD
Produced
- September 2007
Key Features
3 part DVD training program for customer service and teleservice teams
A motivational video for anyone in direct contact with customers. We’ve teamed up again with Rick Stein and his hospitality team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the key issues for team leaders and give advice on ‘difficult’ customers.This video is ideal for anyone in contact with customers, face-to-face or on the phone.
Key Learning Points:
- having the right attitude
- knowing your business
- communicating positively
- taking responsibility
- learning from experience
The purchase package includes:
- User Guide on CD with detailed training notes and resources
- DVD “It’s Personal” divided into 3 parts:
- Main Program “For the Customer and For You” (20 min)
- “For the Organization Too” (11 min)
- “But Don’t Take It Personally!” (5 min)
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.