TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Listening Under Pressure: The Customer Service Challenge
Produced
- November 2008
Key Features
14-minute DVD or VHS training program
This customer service training DVD teaches you how to keep your customers happy by showing them you care.
No matter where you work, customer service can prove to be a challenging part of your job. This best-selling program introduces you to three listening skills (attentive, active, and objective) that can lead to better interactions with customers.
Learn ways to ignore distractions, ask the right questions, and be fair-minded when solving problems. With scenes set in a bank, a veterinary office, and a hotel, you’ll see how to adapt these listening tools to fit in any customer service environment.
Learn three effective listening skills:
- Attentive—make the customer your first priority.
- Active—ask questions that address the clients' concerns.
- Objective—keep an open mind and avoid jumping to conclusions.
The skills offered in this program will help your teams treat your customers with the respect they deserve.
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.
Click here to access a second online preview of this program (first online preview is available via the "view video" button above): Understanding Customer Needs: Listening Under Pressure preview #2
