TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
The ART of Customer Service
Produced
- November 2008
Key Features
10-minute VHS or DVD training program
This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic). Later, the waiter gets what he gives when he takes a trip to a dentist who’s not too good at service himself.
These scenes are mixed with comments from real people who reveal what they look for when it comes to customer service. You’ll see an increase in customer satisfaction when you take the time to give customers your attention and your respect.
Customer service excellence boils down to three basic ideas: give customers the attention they want and need, the respect they deserve, and enough time to answer their questions and take care of their needs. This updated customer service training program uses humorous scenes mixed in with first-person responses to tell viewers what customers really want.
The video "previews" offered on this page require that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player. To view an additional preview of this program, click here: The ART of Customer Service online preview #2