TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
Home > Products > Customer Service > Telephone Customer Service Training > When the Phone Rings: Telephone Skills for Better Service
Available Formats
Free Shipping
Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
When the Phone Rings: Telephone Skills for Better Service
Produced
- 2009
Key Features
20-minute DVD program
Make sure your phone employees are ready for business.
Employees who answer phones are speaking for everyone in your company. It's up to you to make sure they have the training they need, so they can do the job that you expect.
This program teaches the following telephone courtesy skills:
- Customer service etiquette.
- Taking an accurate message.
- Handling transfers and multiple lines.
- Voice mail and leaving a message.
- Problem calls.
