TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Dealing with the Irate Customer II
Key Features
21-minute DVD or VHS training program; content licensing and video streaming options are also available
[CC] Closed Captioned; available in English and Spanish versions
Angry customers can take their toll on employees, to the point where it can be easy to lose perspective.
In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren’t enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they’re in a position to solve problems and possibly even make someone’s day a little bit brighter.
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This program is a Telly Award winner!
About the Telly Awards
Founded in 1978, the Telly Award (www.TellyAwards.com) is the premier award honoring the finest video and film productions, outstanding local, regional, and cable TV commercials and programs, and online film and video. Telly Awards annually showcases the best work of the most respected production companies, advertising agencies, television stations, cable operators, interactive agencies, and corporate video departments in the world. Telly Awards receives over 13,500 entries annually from all 50 states and countries around the world.
