Exceeding Expectations!

Key Features

VHS video

With Harry Anderson on Customer Service

By now, we all know the basics of good customer service: welcome the customer, use their name, etc. This, after all, is what the customer should expect. But how do you go beyond the expected? That's what Exceeding Expectations! is all about: Creating customers so loyal that they actually brag about you!

In Exceeding Expectations!, you'll learn how to:

• create a relationship - not just a sale
• really listen to the customer to find his/her needs
• respond quickly
• avoid "I don't know"
• truly exceed expectations
• create true customer loyalty

Exceeding Expectations! Stars Harry Anderson, popular star of TV's Night Court and Dave's World. through a series of adventures (and misadventures) in the world of customer service, Harry will show you how to create customers so loyal, they'll become a second sales force!

Exceeding Expectations! takes the basics so well presented in other customer service training programs, and propels them into high gear. Focusing on retail, food, and service industries, the material presented in Exceeding Expectations! Easily transfers to nearly any field imaginable.

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