Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
full length version (67 minutes) available in VHS or DVD format (previews in VHS format only)
short-cut version (25 minutes) available in VHS format only, including previews
Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service. Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given them their competitive edge. You’ll visit Federal Express, The Limited, Worthington Industries, University national bank & Trust, and The Louisville Redbirds.
KEY LEARNING POINTS
Learn that service and quality pay off - in both customer and employee satisfaction
Improve company relations with customers by tuning employees into the details of customer service
Encourage the quick responsiveness
Recognize the importance of the front line individuals
There is a revolution underway, in business government, and education, people are challenging the “gospel,” thinking the unthinkable, and achieving the impossible......
This combo package gives you a $1,161 savings when you purchase four of our top-selling Tom Peters training programs!
We know your budget is tight in this economy, but that doesn’t mean you have to stop striving for excellence!
We are here to help! We have packaged four of our top-selling Tom Peters programs into a budget value package so that you can continue to reach for your goals and compete in this current climate......