Communication Skills
The flow of ideas back and forth between individuals is communications. Effective communications between customers and business is essential for organizational survival, employee retention, and conflict avoidance. Here is a collection of training programs, videos and games on all aspects of communication, including written communication, verbal communication, presentation skills, negotiations, and conflict resolution skills and techniques.
Available Products
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Copyediting, 3rd edition
- Filled with sound, practical advice this book is a must if you wish to become an effective copyeditor. In addition to being a comprehensive guide to the "real world" of copyediting and publishing, sections on diction and style answer practical ...
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Feedback Skills for Leaders, Third Edition
- There is both opportunity and peril in feedback. People crave feedback. Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated, and make positive contributions to their organizations. ...
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TEARING DOWN WALLS
- Managing Change and Dismantling Barriers to Better Team and
Organizational Performance - Investigate the meanings of paradigm and structure through the most concrete real-life example imaginable the Berlin Wall. Confront the tough issues of ...
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Meeting Robbers- 2nd Edition
- There's always someone who "steals" time -- and therefore money and resources -- while you're trying to conduct a productive and efficient ...
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Negotiating: Tying The Knot (DVD, CD-ROM)
- Negotiating is a necessary skill for success in life.In business, as in life, negotiating a mutually beneficial deal is challenging. Case in point: Charlie and Kate. These two businesspeople meet while calling on a common customer and fall head over ...
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The Power of Future Conversation
- Would you be surprised to learn that 80% of our conversations are focused on the past? This insightful video offers a fresh look at our conversations and shows how we can use them to focus on the future instead. Author and consultant Kim Krisco ...
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The Power of Listening
- Most people retain only 25% of what they hear. This costs billions of dollars in mistakes and wasted time. With drama, animation, and input from a communications expert, this video illustrates the five keys to active listening that enhance ...
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Report Writing: The Art of Writing a Good Report
- Course Objective: To appreciate the skills required to write and present an easy-to-read, informative and forward-thinking ...
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Speaking Effectively . . . to One or One Thousand
- In a well-known study, 3,000 people were asked what frightened them most. The number one answer was -- public speaking. This entertaining film gives viewers the skills so needed for confident communication with audiences of one or one ...
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Take Time To Listen
- Shows participants the skills required to be excellent ...