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Top 10 Products in Communication Skills
- Dialogue - Now Youre Talking!
- M.E.E.T. on Common Ground: Speaking up for Respect in the Workplace
- Dealing with Conflict
- The Pygmalion Effect (3e), Managing the Power of Expectations
- EMOTIONAL INTELLIGENCE
- Effective People Skills Compilation
- FIVE SKILLS FOR GETTING A YES
- Telephone Skills at Work--Revised!
- Everybody Wins: How to Turn Conflict Into Collaboration
- Communication Toolkit
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Communication Skills
The flow of ideas back and forth between individuals is communications. Effective communications between customers and business is essential for organizational survival, employee retention, and conflict avoidance. Here is a collection of training programs, videos and games on all aspects of communication, including written communication, verbal communication, presentation skills, negotiations, and conflict resolution skills and techniques.
Available Products
- HOW TO HANDLE DIFFICULT PEOPLE
- How to Handle Difficult People
Volume I: The Differences in People
Volume II: Dealing with Difficult People
Volume III: Strategies for Increased Self-Esteem ...
- HOW TO MAKE WINNING PRESENTATIONS
- One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. ...
- Interpersonal Negotiations: Breaking Down the Barriers (self-study program)
- This course takes the "win/win" concept a step further to make negotiating a more gratifying experience--even if you don't get exactly what you want. Interpersonal Negotiations: Breaking Down the Barriersbuilds on a mutual understanding and respect ...
- Facing the Tiger: How to Turn Conflict into Positive Change
- Written by John Scherer and Mark Yeoell, with The Center for Work and the Human Spirit
Do you work with individuals or teamsor even larger organizational unitswhere unresolved conflict is present, and you are exploring how to be a force for ...
- KEEPING THEM CALLING! SUPERIOR SERVICE ON THE TELEPHONE
- Using the Major Source of Communication -- the TelephoneDoris hung up the phone, pleased as ever. She'd order from that company every time! They had called her to let her know her credit card number was outdated. But because they notified her ...
- Listen and Be Listened To, 3rd edition (self-study program)
- Now you can learn the listening skills you weren't taught in school with Listen and Be Listened To. This program's unbeatable combination of four one-hour tapes and step-by-step workbook gives you specific solutions to real-life management problems ...
- LISTEN AND WIN
- Believe it or not, listening is an active experience. Yes, active! We all think we listen rather well; however, how many times have you heard a name, date, address, or phone number, and if asked 30 seconds later would not be able to remember it? ...
- NEGOTIATING FOR BUSINESS RESULTS
- Negotiation takes place all the time. It plays a vital role in your everyday business and personal life. ...
- PRESENTATION SKILLS FOR THE PROFESSIONALLY PETRIFIED
- Simple and Effective Tools to Help You Prepare for Your Next PresentationC.W. Metcalf, a national humorist and expert on presentation skills, guides you through a series of simple and effective tools that will change the way you prepare for ...
- THE SIX ESSENTIALS OF EFFECTIVE LISTENING
- Break the Negative Behavior Pattern of Bad ListeningIt seems simple enough, but often-times we "forget" to ...