Everybody Wins: How to Turn Conflict Into Collaboration

Produced

• Aug 2002

Key Features

19 minutes; complete training kit includes DVD and VHS

Spanish versions available

This outstanding new training video emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.

This program teaches three easy steps to resolve conflict:
1) Everyone tells it like they see it
2) Get everything on the table
3) Focus on the future

About the Program:
This program emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.

Key Learning Points:

• Understand why conflict in the workplace happens
• Know how to change your perspective of conflict
• Identify the three most common workplace conflict situations
• Identify the five different ways people deal with conflict
• Use the "Everybody Wins" approach in a conflict situation
• Take personal responsibility for dealing with conflict, diversity, and disagreement

This program will teach your employees how to recognize three of the most common conflict situations in the workplace:
1) Peer-to-Peer Conflict - How do you deal with a conflict that is between you and your coworker?
2) Work-Team Conflict - How do you deal with conflict that happens in your team?
3) Manager-to-Employee Conflict - What do you do when the conflict is between you and your boss?

Bottom-line, employees will know a clear, easy-to-use approach that will help them think things through to arrive at the most appropriate choice of action to take. Ultimately, this will increase the productivity of your organization.

Complete Training Kit Components:

• DVD (full length video plus vignettes without narration, companion SMART-START® Conflict: Resolving Conflict, interview with subject-matter expert, Stuart Levine, TrainerTALK™ with Sue Mueller and classroom slides)
• VHS (19 minutes)
• Facilitator Guide (multiple agenda options)
• Reproducible Participant Materials
• Reproducible Self-Study Guide
• Online Program Resources
• Trainer Pack

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Produced by VisionPoint

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