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a Leader's Guide and one copy of the softcover book, PeopleSmart (Berrett-Koehler Publishers, Inc.)
Length: 17 min.
Are you working people smart? Mel Silberman and Freda Hansburg say that 90% of people who lose their jobs fail in their people skills. “It’s critical to remember that we are all in the people business.”WORKING PEOPLESMART outlines the eight key skills and abilities of interpersonal intelligence: Understanding people, Expressing yourself clearly, Asserting your needs, Exchanging feedback, Influencing others, Resolving conflict, Being a team player, and Shifting gears when change is in order. Becoming “interpersonally fit” requires the same commitment as becoming physically fit. WORKING PEOPLESMART is the practical guide to developing a “workout program” to strengthen your interpersonal skills.
ALSO AVAILABLE... Additional copies of the book, PeopleSmart by Mel Silberman Ph.D. and Freda Hansburg, Ph.D. (softcover, Berrett-Koehler Publishers, Inc.)