TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Managing Conflict at Work: The Art of Communication
Key Features
20 minute VHS or DVD video package
VHS or DVD purchase includes video, audio CD and supporting book package.
In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives.
Managing Conflict at Work, The Art of Communication looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve. Comes complete with DVD, CD audio and copy of the book, "Managing Conflict at Work," by Jim Murphy, which is part of the Business Skills Express Series published by the McGraw-Hill Companies.
You'll learn to:
- Communicate differently, listen better, and truly understand the nature of conflict
- Develop a system to determine the underlying causes of conflict
- Respond more effectively and deal with conflict assertively and positively
- Identify the skills needed to prevent and resolve conflict
To request an online preview of this program, and other programs from this producer, visit this url:
http://jwavideostreaming.com/SendPreviewReg?Distributor=5289
