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50 Activities for Conflict Resolution (300 pgs., 3-ring binder) - Book

Item#: HRDP312BB  Language: English
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The Richardson Co. Training Media
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50 Activities for Conflict Resolution

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  • Jonamy Lambert , Selma Myers


  • 1999

Key Features

3-ring binder

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Product Description

50 Activities for Conflict Resolution is a collection of activities, self-assessments, and exercises that are especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

50 Activities for Conflict Resolution is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments in 50 Activities for Conflict Resolution are reproducible and include participant materials and notes for the instructor

Training Objectives:

  • Help individuals determine their conflict resolution style
  • Determine the role conflict plays in the workplace
  • Improve interpersonal communication in the workplace
  • Help individuals overcome concerns about conflict

    Training methods include: interactive exercises, mini case studies, role plays, self-assessments and self-reflection exercises.

    Selected Contents:
    Part One: Group Workshop Activities
    Two Responses to Conflict: Fight or Flight
    How Can We Both Win? A Quick Demonstration
    Individual Conflict Styles: A Zoological Approach
    Approaches to Conflict: Role Play Demonstration
    When Conflict Creates Stress, Don't Just Stand There...
    Introduction to Listening: A Self Inventory
    Red Flags
    Benefits and Barriers: Exploring Third Party Intervention
    Mismatched? Are You Reading the Non-Verbal Cues?
    Constructive or Destructive Conflict: Lessons to be Learned
    Gaining a Different Perspective
    Assumptions: Who Needs 'Em?
    Portrait of a Peacemaker
    What Kind of Question is That? Third-Party Mediation
    Formulating Clear Agreements

    Part Two: Individualized Exercises and Assessments
    Self-Assessment in Dealing with Differences
    Analyzing A Conflict: Is It Worth Getting Into?
    In the Heat of the Moment
    How to Deal with Hot Buttons
    Resolving a Conflict through Planning
    Mediation: Test Your Knowledge
    First Thoughts About Others: Perception IQ Quiz
    Uncovering the Hidden Agenda
    Your Turn: A Non-Judgmental Exercise
    Supportive Listening: What's Your Score?
    Escalate vs. Acknowledge: The Choice is Yours
    Eight Different Points of View

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