50 Activities for Conflict Resolution

Author

• Jonamy Lambert , Selma Myers

Produced

• 1999

This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor

Training Objectives:

Help individuals determine their conflict resolution style

Determine the role conflict plays in the workplace

Improve interpersonal communication in the workplace

Help individuals overcome concerns about conflict

Training methods include: interactive exercises, mini case studies, role plays, self-assessments and self-reflection exercises.

Selected Contents:

Part One: Group Workshop Activities
Two Responses to Conflict: Fight or Flight
How Can We Both Win? A Quick Demonstration
Individual Conflict Styles: A Zoological Approach
Approaches to Conflict: Role Play Demonstration
When Conflict Creates Stress, Don't Just Stand There...
Introduction to Listening: A Self Inventory
Red Flags
Benefits and Barriers: Exploring Third Party Intervention
Mismatched? Are You Reading the Non-Verbal Cues?
Constructive or Destructive Conflict: Lessons to be Learned
Gaining a Different Perspective
Assumptions: Who Needs 'Em?
Portrait of a Peacemaker
What Kind of Question is That? Third-Party Mediation
Formulating Clear Agreements

Part Two: Individualized Exercises and Assessments
Self-Assessment in Dealing with Differences
Analyzing A Conflict: Is It Worth Getting Into?
In the Heat of the Moment
How to Deal with Hot Buttons
Resolving a Conflict through Planning
Mediation: Test Your Knowledge
First Thoughts About Others: Perception IQ Quiz
Uncovering the Hidden Agenda
Your Turn: A Non-Judgmental Exercise
Supportive Listening: What's Your Score?
Escalate vs. Acknowledge: The Choice is Yours
Eight Different Points of View