TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Resolving Conflicts in the Workplace, The Art of (video)
Key Features
37-minute VHS or DVD video
Video comes with free Study Guide; extra study guides available.
Optional Leader's Guide(Price: $17.95): Complete guidelines for leading a group training session
based on video content, including exercises, sample commentary, and discussion points.
Six techniques to improve communication.
Growth and change can produce contention and conflict. Watch how others smooth office conflicts and put good business back in the forefront.
Objectives: To establish professional techniques for resolving disputes and refocusing on business issues
Viewers will learn to:
- Set limits that build mutual respect.
- Use key words and phrases that establish a spirit of cooperation.
- Build win/win relationships.
- Minimize manipulation, stereotyping, harassment, and intimidation.
- Deal with non-performing co-workers.
- Resolve conflicting job assignments.
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