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Five Ways to Manage Conflict - DVD (18:45 mins) - DVD

Item#: LEX001DV  Language: English
Available Formats

Five Ways to Manage Conflict - SPANISH DVD (18:45) - DVD

Item#: LEX001DVSP  Language: Spanish
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911

Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499

CONFLICT RESOLUTION STRATEGIES: Five Ways to Manage Conflict

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Produced

  • 2004

Key Features

18:45 minute VHS or DVD video, in English or Spanish

This training module includes:

  • (1) Conflict Resolution Strategies video 18:45
  • Leader's Guide
  • Participant's Worksheets - detachable and reproducible; located at the end of the Leader's Guide

    • View Video

    Managing conflicts is a critical skill for any employee, leader or manager.

    The Conflict Resolution Strategies video program is designed to assist the trainers teaching this skill.

    The purpose of this training module:
    To build the ability to identify the real problem, control emotions and deal with the conflict in a dignified manner, which can only be beneficial to all parties involved.
    By answering the two basic questions, five logical strategies for solving conflicts have been defined. Five action-packed vignettes are used to clearly illustrate each of them.


    The trainer will be able to:

    • show the program
    • summarize, discuss and emphasize the learning points
    • test understanding by having the participants answer the questionnaire

    Participants will have the opportunity to learn:

    • how to analyze the factors that matter most in solving a conflict
    • how to choose the appropriate strategy based on a logical win/lose formula
    • the benefits and limitations of each strategy

    The true power of managing conflicts lies in building understanding, trust and long lasting business relationships.

    Click here to preview the Conflict Resolution Strategies Leaders Guide.

    The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.