TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $295 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Telephone Skills at Work--Revised!
Produced
- Aug 2002
Key Features
This 23 minute video program offers support materials to enable you to use it as a self-study training program or a group training program (this revised version incorporates a group training leader's guide).
Individual Self-Study DVD Version: includes an audio CD, and a copy of the book "Telephone Skills at Work" by Judith E. Fisher, published by The McGraw-Hill Companies.
Individual Self-Study VHS Version: includes an audio CD, and the book "Telephone Skills at Work" by Judith E. Fisher, published by The McGraw-Hill Companies.
Group Training VHS Package: includes a VHS, the book, a PowerPoint CDROM, and a Facilitation Guide Package. The PowerPoint CD and Facilitation Guide Packages are NOT included in the self-study versions.
The Group Training Preview tape includes 5 minute portions of four Group Training Programs: How to Deal with Cultural Diversity in the Workplace, The Power of Customer Service, Prevent Sexual Harassment in the Work Place and Telephone Skills at Work.
Complete training facilitation package
Regardless of new technology, the telephone is still the most used business tool in today's work place. It is also the most abused!
Telephone Skills at Work offers these telephone skills lessons:
- How to 'correctly' handle incoming and outgoing calls
- The basics of telephone etiquette
- How to deal with complaint calls and turn them into successes
- How to listen and speak effectively on the telephone
This new video-based training program will teach you how to make the telephone your most valuable business partner!
To request an online preview of this program, and other programs from this producer, visit this url:
http://jwavideostreaming.com/SendPreviewReg?Distributor=5289
Related Items
- PREVENT SEXUAL HARASSMENT IN THE WORK PLACE--Revised!
- Sexual Harassment is a complicated issue. One that unfortunately confronts employers and employees on a far too regular basis. ...
- HOW TO DEAL WITH CULTURAL DIVERSITY IN THE WORK PLACE--Revised!
- We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn’t mean they’re wrong......
- THE POWER OF CUSTOMER SERVICE--Revised
- Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation......
