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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
- It's Show Time Everyday - with Stew Leonard
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- MANAGING DIFFICULT CUSTOMERS 1 ...2 ...3
- The customer may always be right, but some customers are certainly more difficult to deal with than others. This program presents three types of difficult customers: the angry customer, the talkative customer, the demanding customer. ...
- Customer Service Toolkit
- Customize Your Training with 72 Situation-Specific High Quality Video Clips
Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of ...
- Who Cares? customer service training video
- Customer service just isnt what it used to be. That statement cant be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage ...
- Serving Customers With Disabilities
- "How do you treat a person with a disability? Like a person," explains Ron Cohen, Executive Director of United Cerebral Palsy of Los Angeles. This program helps viewers increase their awareness of the special needs of customers who are disabled. ...
- OOPS! Time for Service Recovery
- Top service management consultants, Chip Bell and Ron Zemke present a six-step process they developed to help organizations recover customers after a breakdown has occurred. ...
- 101 Ways to Build Customer Relationships
- Avoid common mistakes made with customers and increase your chance of business survival
Building better customer relationships is not just something that would be nice to do it is something you must do if you expect to be successful in ...
- Through the Customer's Eyes DVD
- The aim of this program:
To show sales staff what effect their behaviour can have on customers.
About the program:
If Looks Could Kill (original version) demonstrates how thoughtless behavior can create a dissatisfied customer. Its sequel, ...
- The Case of the Vanishing Customer DVD
- The aim of this program:
To help people realise that it is up to them to choose what emotions they want to show.
About the program:
In the peaceful village of Striving-under-Stress, emotions are getting in the way of business relationships. ...
- Life is goodŽ... and work can be too!
- Can you imagine a workplace where people really want to come into work every day? How about working in an organization where employees are optimistic and motivated and deliver great customer service?
Imagine that you can bring these ideas to ...
- Customer Service Zone
- In the galaxy of customer service, Curt Hindermans lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided ...