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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- CUSTOMER SERVICE EXCELLENCE: It's In the Details
- Brought to you by Lisa Ford.To define exceptional customer service, Lisa provides insightful examples on making the customer feel valued, empathized with, and served with timeliness, as well as an abundance of tips for turning one-time buyers into ...
- BUSINESS CHRONICLE SERIES
- WHAT'S IT ALL ABOUT
Learn from some of America's leading manufacturers and retailers. Business Chronicle combines documentary footage with insightful commentary to guide you through the principles of excellence at work. ...
- The John Cleese "...From Hell" Series
- This series includes short video tapes from the humorous John Cleese. The programs are designed for use as humorous meeting openers, breaks and/or meeting ...
- FOCUS ON THE CUSTOMER
- WHAT'S IT ALL ABOUT
What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards? Find out as you hear four stories of how 3M has met special demands from their customers. ...
- SERVE! Turn Customer Service into Unforgettable Customer Experiences with Tom Peters
- WHAT'S IT ALL ABOUT?
Today's customers are spoiled. But if you can wow them with an unforgettable experience, you'll win unprecedented loyalty. Using simple, universal examples, Tom Peters tells you how to exceed expectations and make customers ...
- In Search Of Excellence
- Motivate your employees to be more innovative, responsive and committed than ever before! In this intriguing and inspiring case study based program, Tom Peters is your host and guide for a far-ranging, behind-the-scenes investigation of phenomenally ...
- The Difficult Guest
- The sequel to the best selling customer service film"The Guest"
Guests don't ask for much: Customers just want to be treated like guests in your home.
Now available in VHS, DVD & Spanish ...
- Thriving on Chaos
- Three-part series based on Tom Peters' best seller. Tom takes viewers on location to companies that are reaching out to their customers and vendors. ...
- The One To One Future - Building Relationships One Customer At A Time
- International consultants Don Peppers and Martha Rogers, Ph.D., founders of Marketing 1:1, have formulated a revolutionary response to the declining effectiveness of old technologies and mass marketing techniques for reaching profitable, new ...
- How To Lose Customers Without Really Trying
- Its easy to put customers off; just be aggressive or defensive. Thankfully, keeping customers satisfied is equally easy. From sales to service, at a retail check-out or a reception desk, the same guidelines apply in every area of front line ...