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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- The Shape of the Winner
- In this program, taped at the Inc. magazine Conference on Growing Businesses, Tom Peters lays out the ten traits that separate the new and emerging winners from the companies of the past 50 years. ...
- Delivering Knock Your Socks Off Service: Self-Study Program
- Create a service advantage with the new self-study course by customer service guru Ron Zemke.
Ron Zemkes newest training tool, based on the acclaimed Knock Your Socks Off series, reveals the secrets of customer care in the same down-to-earth ...
- Excellence in Service: Advanced Manual (with CBT option)
- This course builds on the skills taught in the Excellence in Service: Basic course. In the Advanced course, students will learn how to determine what customers want, and evaluate the service provided. Students will also learn how to create, ...
- Zero Time: Learning to Respond Instantly
- a Stanford Graduate School of Business Executive Briefing
Featuring:
Dr. Keri E. Pearlson
Founder and President, KP Partners
Program Highlights:
The five disiplines of instant responsiveness.
Using built-in "stealth learning" to update your ...
- Excellence in Service: Basic Manual (with CBT option)
- This course teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints ...
- THE POWER OF CUSTOMER SERVICE--Revised
- Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.
The Power Of Customer Service training program with Dr. Paul R. ...
- How to Connect in Business…in 90 seconds or less™
- with Nicholas Boothman, "...Dale Carnegie for a rushed era."
- New York Times
This fun and motivational film will teach your employees how to naturally make a genuine connection with everyone they ...
- Taking Care of Business: Choosing to Deliver Remarkable Customer Service
- From the writer/producer of the best-selling videos, "It's Your Call:
Remarkable Customer Care on the Phone" and "Are You With Me?"- comes a
brand new face-to-face customer service ...
- WINNING CUSTOMER LOYALTY - VOL I ...ELIMINATE CUSTOMER TURNOFFS
- Volume One: Winning Customer Loyalty...Eliminate Customer Turnoffs looks at what really alienates your customers. ...
- WINNING CUSTOMER LOYALTY - VOL II ...EXCEED CUSTOMER EXPECTATIONS
- Volume Two: Winning Customer Loyalty...Exceed Customer Epectations shows you how to really exceed the expectations of your customers and gain their loyalty. ...