TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
- Digital Distribution
- Assessment Tools
- Business Planning
- Celebrities / Gurus
- Change
- Coaching / Mentoring
- Communications
- Customer Service
- Diversity Training
- E-Learning Center
- Electronic Communication
- Ethics
- Financial Strategies
- Harassment / Respect
- Human Resources
- Industry Specific
- Leadership Training
- Management
- Marketing Strategies
- Meetings
- Negotiation Skills
- Performance/Motivation
- Personal Development
- Quality
- Recruit & Retain
- Safety Training
- Sales
- Stanford Briefs
- Teams
- Time Management
- Trainers' Tools
- Unions
- Wellness
- Workplace Violence
- Workplace Posters
- Pricing Specials
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
Secure Shopping
We guarantee that every transaction you make will be safe. This means you pay nothing if an unauthorized charge is made to your credit card as a result of shopping at www.rctm.com.
Pay conveniently with Visa, Mastercard, Discover or American Express
Free Shipping
Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
Contact us to explore other related product options!
General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- WINNING CUSTOMER LOYALTY - 2 Volume Set
- Save over $50 when you buy both Volume 1, Eliminate Customer Turnoffs, and Volume 2, Exceed Customer Expectations, of the Winning Customer Loyalty series. ...
- WINNING CUSTOMER LOYALTY - 2-Volume Set plus "The Power of Customer Service" Pkg
- Buy both volumes of the Winning Customer Loyalty series - Eliminate Customer Turnoffs and Exceed Customer Expectations; as well as "The Power of Customer Service" ...
- The Call of the Mummy
- Telephone customer service representatives (CSRs) give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll ...
- The Case of the Vanishing Customer: Coping with customer conflict
- The power of behavior, the theme of the video If Looks Could Kill, revisited in this new video with the emphasis on managing ...
- SMILE: YOU'RE ON CUSTOMER CAMERA
- (Business Version) This dynamic video teaches employees how to give the kind of service that will make customers want to come back again and again. ...
- Successful Strategic Planning: A Fifty-Minute(TM) Book
- In successful organizations, strategic planning leads management in defining and achieving a vision that is ultimately linked to the customer. This book is based on a revolutionary systems thinking approach that will help individuals, teams, ...
- Casino: A Customer Service Story
- Watch as we go into the casino to learn the secrets of great customer ...
- Customer Satisfaction: 50-minute series book
- Based on the book by Dru Scott, Ph.D.
Dru Scott, internationally acclaimed author and psychologist, explores the difference between customer service and customer ...
- Customer Service: Or Else
- WHAT'S IT ALL ABOUT
In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this "call to arms" as told by an insightful and at times outrageous performer. Using ...
- Customer Relationship Management Manual (with CBT option)
- This course introduces the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management in a company. Students will learn how to create customer loyalty, define the four ...