TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
- Digital Distribution
- Assessment Tools
- Business Planning
- Celebrities / Gurus
- Change
- Coaching / Mentoring
- Communications
- Customer Service
- Diversity Training
- E-Learning Center
- Electronic Communication
- Ethics
- Financial Strategies
- Harassment / Respect
- Human Resources
- Industry Specific
- Leadership Training
- Management
- Marketing Strategies
- Meetings
- Negotiation Skills
- Performance/Motivation
- Personal Development
- Quality
- Recruit & Retain
- Safety Training
- Sales
- Stanford Briefs
- Teams
- Time Management
- Trainers' Tools
- Unions
- Wellness
- Workplace Violence
- Workplace Posters
- Pricing Specials
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
Secure Shopping
We guarantee that every transaction you make will be safe. This means you pay nothing if an unauthorized charge is made to your credit card as a result of shopping at www.rctm.com.
Pay conveniently with Visa, Mastercard, Discover or American Express
Free Shipping
Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
Contact us to explore other related product options!
General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Everybody's In Customer Service
- With humorous situations, this video deals with the customer's perception of
your organization--from the receptionist (person-to-person and on the
telephone), to front-line salespeople, to service providers, to office personnel
(accounting, ...
- File 102: Creating World-Class Customer Service
- WHAT'S IT ALL ABOUT
What do Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers ...
- General Hospitable: Keeping Your Patients Satisfied
- Through dramatic, entertaining vignettes, General Hospitable shows each member of your staff how easy and satisfying it can be to turn up their level of care. Comprised of seven mini-episodes, General Hospitable depicts a day-in-the-life of a ...
- Hot Under The Collar: Dealing With Angry Customers
- Customers, especially angry ones, can make or break your business!
This award-winning video teaches service personnel how to calm angry customers, get to the root of the problem, and handle customers tactfully and ...
- If Looks Could Kill: The Power of Behavior - REVISED
- This program is designed to ensure your customer-facing staff learn how their behaviour can be used to improve customers attitudes, and create new sales ...
- An Invisible Man Meets the Mummy
- This entertaining training film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Not even in red tape. ...
- It's a Dog's World - NEW VERSION
- Today's healthcare organizations are judged heavily on their ability to provide a satisfying experience for their patients. Simple things like friendly faces, accommodating service and a respectful attitude make all the difference.
The key to ...
- It's Your Call - Remarkable Customer C.A.R.E. On The Phone
- When you think of the times youve had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is ...
- Just Incredible! A Customer Service Story- 2nd edition
- A refreshingly different drama on the importance of customer ...
- No Complaints? Complaints and the Customer (video or CD-ROM)
- Rude. Vindictive. Angry. Vengeful. If these terms describe the complaining customer, then its no wonder employees pass the buck to avoid dealing with them. Yet for every customer who airs a complaint, ten more remain silent and take their business ...