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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- SMILE! It's about your attitude!
- A new training program for customer service professionals.
Reggie Wilson drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And why would busy people actually wait for him to ...
- Quality Service - In the Public Sector
- Employees will see that excellent customer service in the public sector doesnt have to be a ...
- Other Side of the Window: Providing Exceptional Service in Government
- Spend the day with a hapless customer as he experiences life on the other side of the window. Youll discover, as he does, that seeking help from public sector customer service representatives is often no picnic. And what makes it worse, and ...
- Point of Impact
- A front-line customer service training videoPoint of Impact!, This is a straight-to-the-point, front-line customer service training video. It foceses on the true point of impact for an organization: that point where the customer actually comes into ...
- Quality Customer Service: 50-minute series book
- Help every employee provide excellent customer service. This book describes the numerous factors, operational and personal, that all combine to create a winning environment.
Understand customers' needs
Manage difficult customers
Transmit a ...
- Quality Through People: The Wallace Company, Vol. 1 - In Search of Quality Series
- WHAT'S IT ALL ABOUT
Quality Through People looks at the important role Malcolm Baldrige Award Winner, Wallace employees played in stimulating a quality-based corporate turnaround. Wallace created Baldrige Award-winning quality in 1990, changing ...
- Quality Through Systems
Motorola and the Goal of Six Sigma, Vol II
In Search of Quality Series - Quality through Systems looks at Malcolm Baldrige Award Winner, Motorola's most ambitious renewal strategy to date: total customer satisfaction through improved ...
- Remember Me? Specialty Versions!
- Good customer service -- everyone seems to understand the theory, but few grasp the truly negative impact of encountering an endless array of careless, thoughtless "customer service" people.
The speciality versions of Remember Me? are available in ...
- The Secret Of Guest Relations
- Excellent guest relations is a must in the increasingly competitive field of healthcare. Dont let poor service and ineffective communication tarnish your organizations reputation. Teach your employees the how-tos of superior guest ...
- Revolutionary Service: Building Loyalty One Customer at a Time
- Based on the book Leadership and the ...