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Phone: 1-800-488-0319
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Countries outside the USA or Canada should call (USA) 1-253-582-2911
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Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- The Secret: Customer Service Uncovered
- Gain a new perspective on the fundamentals of great service. This video explores the unique challenge presented by customers who speak a different language, dress differently, or behave in a disturbing way. ...
- Take Care
- Develop excellent company-wide customer relations by building on the timeless fundamentals of good ...
- Telephone Skills - Telephone Courtesy Pays Off II
- Address customer calls with confidence and care.
Maximize telephone skills and show customers you ...
- I'll Be Back with Bob Farrell
- For 30 years restaurateur Bob Farrell excelled in an industry with an 80%
failure rate. ...
- The Three Cornerstones of Customer Service and Selling
- Spectacular customer service is great, but if it doesn't lead to increased sales, what's the point? This program shows you how to turn customer service into increased sales and increased customer ...
- Who Sold You This, Then? (video or CD-ROM)
- This program is designed to give service staff an appreciation of the skills required to satisfy customers and represent the business in a professional light.
This is the 1997 remake version of this ...
- You've Got Customers! - And They Want Action
- In spite of all the attention given to customer service, it seems to be getting worse. Whats the ...
- Managing to Have Fun Series - Customer Service with a Smile!
- Give employees something to smile about ...
- THE NEW PARTNERSHIP: MANAGING FOR EXCELLENCE WITH TOM MELOHN
- WHAT'S IT ALL ABOUT
Meet Tom Melohn the dynamic individual who was featured in In Search of Excellence, and see how he transformed ailing NATD (North American Tool & Die, Inc.) into an industry powerhouse. The people on the plant floor tell their ...
- Remember Me? 3e (Standard Version Training Pack)
- There's no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market. ...