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Phone: 1-800-488-0319
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Countries outside the USA or Canada should call (USA) 1-253-582-2911
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Client Relationship Management
- Client Relationship Management: Using Relationship Management and Project Service Excellence to Create a Competitive Advantage.
This book reveals how to truly excel at meeting client needs - and lock in future business, client testimonials, ...
- Excuses, Excuses, Excuses
- Excuses, Excuses, Excuses:
For Not Delivering Excellent Customer Service...And What Should Happen!
This book is for any company, business, or organization that deals with customers and has a passionate desire to survive. ...
- We're on the Same Team Remember?
- Sales and marketing professionals are keenly aware that for customers to purchase and to continue to purchase, they must offer consistently reliable products and services. They must also demonstrate that they represent a reputable, well-run company ...
- Customer Service: You're In Control
- How to Handle Difficult Customers
Employees can't always deal with pleasant customers. However, knowing the correct way to help solve an upset customer's problem could mean saving a present sale, even future sales. There are ways to deal with ...
- Customer Service:The Royal Treatment Trainer's Toolkits/video
- Great service is alive and well. This Trainers Toolkit covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty. ...
- Customer Service: Difficult Customer ALERT Trainer's Toolkit/video
- This Trainers Toolkit details a simple process which takes an unpleasant situation and turns it into a positive interaction. Employees will learn how to quickly diffuse angry customers. ...
- The First Mile: The Essential ART of Customer Service
- While customer service training often focuses on "going the extra mile" for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the "first mile" ...
- SMART-START™ Customer Service Meeting Opener
- Think Like a Customer will enlighten employees by letting them know that the only thing that really matters in customer service is what the customer thinks. They will be encouraged to deliver exceptional customer service and to always do the right ...
- BOOMERANG
- A motivating 10 minute video with animation, a case study and featuring psychologist Peter Quarry... offering a simple lesson to create happy customers, cooperative team colleagues and motivated employees.
A powerful tool to develop emotional ...
- Customer Service Commitment Profile Diagnostic Assessment
- The Customer Service Commitment Profile is designed to help individuals understand how much "service excellence" is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are ...
