TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
- Digital Distribution
- Assessment Tools
- Business Planning
- Celebrities / Gurus
- Change
- Coaching / Mentoring
- Communications
- Customer Service
- Diversity Training
- E-Learning Center
- Electronic Communication
- Ethics
- Financial Strategies
- Harassment / Respect
- Human Resources
- Industry Specific
- Leadership Training
- Management
- Marketing Strategies
- Meetings
- Negotiation Skills
- Performance/Motivation
- Personal Development
- Quality
- Recruit & Retain
- Safety Training
- Sales
- Stanford Briefs
- Teams
- Time Management
- Trainers' Tools
- Unions
- Wellness
- Workplace Violence
- Workplace Posters
- Pricing Specials
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
Secure Shopping
We guarantee that every transaction you make will be safe. This means you pay nothing if an unauthorized charge is made to your credit card as a result of shopping at www.rctm.com.
Pay conveniently with Visa, Mastercard, Discover or American Express
Free Shipping
Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
Contact us to explore other related product options!
General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Customer Service Poster: LOVE YOUR JOB
- Part of our new workplace posters selections! ...
- Customer Service Poster: KEEPING IN TOUCH KEEPS CUSTOMERS HAPPY
- Part of our new workplace posters selections!
Minimum order is three posters from this workplace poster series (PPI item codes). ...
- Sales Poster: THE BEST PUBLICITY IS A SATISFIED CUSTOMER
- Part of our new workplace posters selections!
Minimum order is three posters from this workplace poster series (PPI item codes). ...
- Sales Poster: THE ADDED VALUE YOU PUT INTO PRODUCT
- Part of our new workplace posters selections!
Minimum order is three posters from this workplace poster series (PPI item codes). ...
- Building Interpersonal Influence Workshop
- Persuasion and the ability to influence are of paramount importance in many business situations. This workshop shows participants how building influence in relationships can help them be more effective in accomplishing their work responsibilities. ...
- THE VALUE EFFECT: Making the Obvious Apparent
- John Guaspari says there will always be a next big thing. It will offer some real benefits, but, in all likelihood, will also fall short of accomplishing all of its hoped-for goals. Why? Whats missing is context a stabilizing, energizing ...
- El Poder de la Atencion al Cliente
- The Power Of Customer Service training program with Dr. Paul R. Timm has become a staple in the customer service training ...
- Power of Customer Service - video only program
- Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.
Use this best-selling video training program to help you deal ...
- Customer Service Training: How to Create Your Own Program
- From the worlds leading authority on customer service this do-it-yourself resource will save you hours of work and ensure first-class customer service training. ...
- Excuses, Excuses, Excuses
- For Not Delivering Excellent Customer Service...And What Should Happen!
This is a book that will help anyone who deals with customers. It is a wonderful blend of wisdom and insight that deals with the everyday relationships between the customer ...