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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- 50 Activities for Achieving Excellent Customer Service
- Training Objectives:
Increase the creativity and skill level of customer service representatives
Demonstrate what excellent customer service is
Provide insights and practice to improve customer service
Develop your own organizations bank of ...
- The Service Pro: Better, Faster and Different
- This front-line employee training program presents a framework for improving service quality where it counts at the point of contact with the customer. It teaches employees
key concepts that win customers and drive loyalty. ...
- The Service Pro: Service Leadership
- Your leaders should attend this program just before or after they have participated in The Service Pro: Better, Faster and Different training program. It presents proven strategies and techniques to motivate employees and lead an organization that ...
- Communications Poster: Keeping in touch keeps customers happy
- Part of our new workplace posters selections!
Minimum order is three posters from this workplace poster series (PPI item codes). ...
- Service Heroes: Customer Service Turnaround - VIDEO
- This program offers real-life examples of service excellence. It was filmed at Baptist Health Care, a hospital which consistently leads a national customer satisfaction database. The lessons apply at all levels in any organization. Your audience ...
- Six Steps to Greatness: Customer Service Agenda - VIDEO
- This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. ...
- Adventures in Sales, Service and Self-Esteem - VIDEO
- Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers? If you are, then you need Adventures in ...
- Southwest Airlines: Company Culture Out Of The Ordinary - VIDEO
- A company culture summed up in three words? If you think it's work, discipline and (more) work, you're not thinking of Southwest Airlines. Southwest's story revolves around fun, love and respect. It puts employees first. It hires people who enjoy a ...
- An Inside Job (customer service DVD or CD-ROM)
- Identify, consult and serve internal customers.
A chain is only as strong as its weakest link is the theme of this ...
- The Customer Service Intervention
- Bottom-Line Tactics for Front-Line Managers
The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff . . . launch an intervention to keep your staff service ...