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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Customer Service Zone
- In the galaxy of customer service, Curt Hindermans lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided ...
- The Hidden Customer: Internal Customer Service
- Introduces the concept of internal customer service and presents the basic skills it includes. ...
- Beyond Words: B2B Customer Service and Sales
- What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer ...
- What's Your Pickle?
- Bob Farrell is back!...and he's more entertaining than ever. This time he hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers!
"If you look and you listen, your ...
- Love Your Customers & Love Your Difficult Customers with John O'Hurley
- John OHurley is as much a part of business as he is show business. He is most notably known as the eccentric catalogue clothier J. Peterman on the hit television show, "Seinfeld." OHurley is also a best-selling author and an accomplished composer. ...
- It's Personal: customer service training DVD
- A motivational video for anyone in direct contact with customers. Weve teamed up again with Rick Stein and his hospitality team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the ...
- WAYMISH - customer service training
- Your customers could be deserting you.
This very minute.
And do you know what theyre saying as they walk out the door?
WAYMISH!
Translation: Why are you making it so hard...for me to give you my money?
No company can afford to ...
- Customer Service: OR ELSE
- In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad ...
- Living the Brand: the Patagonia story
- The objective of this program is to encourage people in your organization to recognize that they can contribute to building the brand with their everyday actions.
About the program
Based on the book, Living the Brand, this program uses the ...
- Service for All: Customer Service in a Diverse World
- Use this customer service DVD to teach your employees that all customers deserve equal treatment. ...