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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
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- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Client and professional working together: Building long-term client relationships
- Aim
This training video is designed to enable any individual who maintains a client relationship to identify it clearly, assess and build upon ...
- No Complaints? Complaints And Quality Management
- No Complaints? Complaints And Quality Management illustrates the vital link between customer satisfaction and total quality. The program shows practical techniques for preventing the same mistakes from occurring time and time again. It demonstrates ...
- The End of the Line: Angry customers can make or break your business!
- Customers, especially angry ones, can make or break your business! If they are not treated with care, they can hang up and take their business elsewhere--or worse yet, advise others to do the same. If an employee becomes defensive while dealing with ...
- In the Customer's Shoes: Improve the Quality of Your Customer Service
- The objective of this training program is to ensure all staff deliver great customer service by changing their ...
- Keeping Customers Cool: Understanding the Customer’s Problem
- Resolving customer complaints and creating positive situations by understanding why customers have ...
- Stuck on Quality: Empowering Staff
- How to achieve total quality.
This program will help you empower your team to create an atmosphere in which everyone can make decisions that will benefit the ...
- Thinking on Your Feet: Fifty-Minute(TM) Book
- Learn to develop and sharpen your thinking skills in a wide variety of situations. Exercises allow you to practice and apply thinking skills. From casual customer conversations to formal presentations and media interviews, learn how to think as ...
- How to Be a Great Call Center Representative (self-study program)
- Give your front-line call center staff the training they need!
Todays technology-driven call centers are one of the fastest growing business sectors in the world. With over 3 million agents in the U.S. alone, this workforce is growing at ...
- Keeping Customers for Life (self-study program)
- Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your "bible" for achieving service excellence. ...
- Managing the Customer Satisfaction Process (self-study program)
- Managing the Customer Satisfaction Process presents an organized, systematic method of identifying, measuring, managing, and monitoring customer requirements and satisfaction to improve profits and beat the competition. It equips you with the tools ...