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Top 10 Products in General Customer Service Training

1. Give 'em the PICKLE! with Bob Farrell
2. The Difficult Guest
3. What Do You Say? Customer Service Training Toolkit
4. We're on the Same Team Remember?
5. THE POWER OF CUSTOMER SERVICE--Revised
6. Johnny the Bagger: A True Story of Customer Service
7. SO HELP ME--Customer Service Training for Employees and Supervisors
8. The Guest 2E: Revised Edition - customer service training video
9. I'll Be Back with Bob Farrell
10. Mad About Customer Service

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General Customer Service Training

We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.

Available Products

The Customer Service Connection (video)

Skills, Attitudes, and Policies that Win Customers Learn How To: Manage rushed and overly-busy situations. Handle angry and manipulative customers. Reduce conflict and stress. Increase customer loyalty. Communicate customer information ...

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Serving Customers - Helping People (video)

This video shows your employees how being themselves will naturally lead to better customer service. John Walker explains five secrets for superior customer ...

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