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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- The ART of Customer Service
- This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks hes amazing), and how his customers feel about him (theyre not as enthusiastic). Later, the waiter ...
- Service Impact!™ series
- Service Impact!(TM) is a new series of training videos created by Service
Strategies Corp., one of the top training, certification and consulting
companies. Youll benefit from Service Strategies' decades of hands-on
experience and expertise. ...
- Credibility Through Honesty - Customer Service Training
- Discover How to Be Honest About Service Problems And Boost Your Companys ...
- Cross-Cultural Communication - customer service training
- Bridge cultural and communication differences with the universal language: great ...
- Dimensions of Service - customer service training
- Discover how to see all sides of the customer experience and achieve first-class ...
- Levels of Learning - customer service training
- The customer service field guide: discover how to identify and work with different types of customers and ...
- The Angry Customer - customer service training
- Caution! Find Out How to Calm and Not Calm the Caustic ...
- Superior Client Service for Financial Institutions
- Give your service personnel the cutting-edge skills they need to move their phone performance from good to superior.
This complete training program makes it easy to teach any number of employees the interpersonal communication skills needed ...
- How to Get Customers Swearing by You, Not at You
- Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot ...
- The Constant Customer - book
- These are trying times. The economy has created an environment that forces customers to make more decisions, be more selective and cut back on items they may not have given a second thought to only a year ago. How can you ensure your company ...