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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
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Lakewood, Washington 98499
Top 10 Products in General Customer Service Training
- Give 'em the PICKLE! with Bob Farrell
- The Difficult Guest
- What Do You Say? Customer Service Training Toolkit
- We're on the Same Team Remember?
- THE POWER OF CUSTOMER SERVICE--Revised
- Johnny the Bagger: A True Story of Customer Service
- SO HELP ME--Customer Service Training for Employees and Supervisors
- The Guest 2E: Revised Edition - customer service training video
- I'll Be Back with Bob Farrell
- Mad About Customer Service
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DISCOUNTS
Many of our quality training programs qualify for a 10% government discount or up to a 20% education discount.
Contact us for more information to see if this particular program and your organization qualify for a discounted price.
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General Customer Service Training
We're all in the same business -- customer service. Whether we're talking on the phone, meeting customers face to face, or working behind the scenes, delivering adequate customer service is often a problem. Always remember if we don't provide excellent customer service, the competition might. Here is a collection of training programs to develop strong customer service programs, stategies and customer service representatives.
Available Products
- Dealing with the Irate Customer II
- Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. ...
- Five Star Teamwork
- How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organizations mission? This new program features the remarkable team at the Four ...
- THE MULTICULTURAL CUSTOMER
- Learn how to satisfy the different expectations of customers. ...
- Customer Service Starter Set
- Give your customer service people the head start they deserve with the new Customer Service Starter ...
- Municipal Employee Training on Customer Service
- After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal ...
- Municipal Employee Training on Dealing With Difficult Citizens
- After a nationwide study of municipal training practices, this program was produced in cooperation with seven different cities to create the first ever relevant and realistic audio-visual training designed specifically for municipal ...
- Muppet Sales and Service Combo
- This Muppet DVD contains thirteen of the Muppet Sales and Customer Service titles and is available for purchase as a great value for your company. Included on this DVD are both the Muppet top selling videos "Sell Sell Sell" and "Win Win Win". ...
- Everything is Design with Tom Peters
- Today, it is increasingly difficult for one organization to stand out in the crowd. Tom Peters has one surefire way to stand out. It is design. In the video, Everything is Design, Tom explains that design is more than the curve of a handle, a ...
- Customer Service Training for Government Employees
- This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. ...
- Dealing with Difficult Citizens Training for Government Employee Training
- Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. ...